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Terms and Conditions

Welcome to Trublu Tailors! These Terms and Conditions govern your use of our website, https://www.trublutailor.com/, and the purchase of our products and services. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.

1. Business Information

2. Products and Services

We offer both ready-made clothing and custom-tailored clothing. Customers can:

  • Place orders online using the size chart provided on our website.

  • Visit our store for professional measurements.

  • Choose from a selection of fabrics provided by us.

3. Pricing and Payments

  • Pricing:

    • Prices are fixed for some items and variable for others. The price for each product is listed on its product page.

  • Payment Methods:

    • We accept online payments only for orders placed through our website.

    • Full payment is required in advance for all orders.

  • Currency: All transactions are processed in South African Rand (ZAR).

4. Shipping and Delivery

  • Shipping Options:

    • We offer standard shipping with flat fees listed at checkout.

  • Delivery Time:

    • Ready-made items: Delivered within 2 business days.

    • Custom-made items: Delivered within 15 business days.

  • Shipping Costs:

    • Shipping costs are charged separately and displayed at checkout.

  • International Shipping:

    • We do not offer international shipping. Our services are limited to South Africa.

5. Returns and Refunds

  • Return Policy:

  • Refunds:

  • Custom Orders:

    • Custom-made items are non-refundable and cannot be returned.

6. Cancellations and Modifications

  • Order Cancellations:

    • Orders cannot be cancelled once work has started.

  • Order Modifications:

    • Modifications to orders are allowed but may incur additional charges.

7. Warranties and Guarantees

  • Quality Guarantee:

    • We do not offer any warranties or guarantees on the quality of our products or services.

  • Repairs:

    • We do not provide repair services for our products.

8. Privacy and Data Protection

  • Data Collection and Usage:

    • Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Intellectual Property

  • Branding:

    • The Trublu Tailors logo and branding are the intellectual property of Trublu Tailors and may not be used without prior written consent.

10. Liability

  • Limitation of Liability:

    • Trublu Tailors shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the order placed.

  • Force Majeure:

    • Trublu Tailors is not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, or government restrictions.

11. Dispute Resolution

  • Governing Law:

    • These Terms and Conditions are governed by the laws of South Africa.

  • Dispute Resolution:

    • Any disputes arising from these terms or your use of our services will be resolved through good-faith negotiations. If a resolution cannot be reached, the dispute will be submitted to the competent courts of South Africa.

12. General Terms

  • Age Restrictions:

    • There are no age restrictions for using our services or purchasing our products.

  • Promotions and Discounts:

    • We do not currently offer promotions or discounts.

  • Loyalty Programs:

    • We do not have a loyalty program or rewards system.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. Your continued use of our website and services constitutes acceptance of the revised terms.​

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Thank you for choosing Trublu Tailors!

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